Startrail not working on Snow Leopard due to an OS bug
Thursday, 01 October 2009 06:00
I'm sorry to announce that, due to a OS bug, Startrail does not work on Snow Leopard. To be a little more specific, there is a certain case in which apps stop receiving mouse movements (if you want me to be more technical, please email me). Obviously this is the case for Startrail. I filed the bug to Apple, but since it is a very specific bug, I don't know when or wether it will be fixed. I'm very sorry, I tried some workaround but none of them seems to work. So please be advised that if you intend to upgrade to Snow Leopard, Startrail will not work anymore.
If you bought a license for Startrail after Snow Leopard release, please email me for a refund.
 

Comments  

 
-1 #1 Kathleen McTaggart 2010-01-25 22:16
I am really disappointed that startrail does not work with Snow Leopard. I loved it and from a woman's point of view; it's the little fun things like startrail that add to the enjoyment of using the computer. I thank you for the fun I had with it and my 3-year-old granddaughter loved it too. I understand that snow leopard has messed up a lot of stuff. I am very disappointed with that. I will miss startrail immensely, but I thank you, again, for the fun that I had with it. Kathy
Quote
 
 
0 #2 Matteo Manferdini 2010-01-26 06:38
Dear Kathleen,
I'm really disappointed too. It's been a while since Snow Leopard has been released, but in the last updates Apple did not fix this bug. I submitted it to them and they acknowledged it as a bug, but still it has not been corrected. I'm waiting hopefully for the next OS update.

This is sad, because a lot of people liked it and I also received emails from partially blind people that really needed Startrail to use their computer. Some decided not to upgrade to Snow Leopard to avoid losing Startrail.

I worked really hard to find a workaround, but had no success. It saddens me to not be able to fix this, but I'm helpless and I can only sit and wait for Apple to do something.

I'm happy you enjoyed Startrail. Thank you very much for your comment.
Quote
 
 
0 #3 michael Soso 2010-03-14 23:27
Please let me know when this is fixed.
thanks,
mjs
Quote
 
 
0 #4 Don 2010-03-29 17:37
Snow Leopard 10.6.3 is out today. Any chance you can see whether Startrail works again or not? Did you ever think about contacting accessibility@a pple.com to see if they could have some influence on getting the bug fixed sooner?

On another note, did you remove the archive (download link) off the site?
Quote
 
 
0 #5 Matteo Manferdini 2010-03-29 17:53
I will installe the update and test Startrail on it. I will publish the result as soon as possible. I really hope that they have fixed it, this time.

Unfortunately developers cannot exert much pressure on Apple. I reported the bug and they aknowledged it, but when and how they fix it is undiscolsed.

I did not remove the download link from the page since there are still people using Leopard.
Quote
 

Add comment

Comments must be approved to appear (well, honestly this system does not give me other options...), so as soon as I get to your comment, it will appear.
Thank you for your patience.


Security code
Refresh

Syndication

feed-image Blog RSS Feed

Newsletter

Want to receive updates regarding my software, promotions and initiatives? Please subscribe to my newsletter and I will keep you updated.


Write me!

Have a complaint? A suggestion? Want to drop a line about anything? Write me, I am eager to hear your opinion. Especially if you don't like my software, I need to know why!